Technical Assistance

Thank you for reaching out to us for technical assistance. At BuildCircuit, we strive to provide prompt and effective support to ensure your experience with our products is seamless. Please note the following guidelines for contacting our technical support team:

Contact Information: For any technical assistance, please email us at

Operational Information: It's important to know that,, and are all operated by the same team.

Required Information: When reaching out to Technical Support, please have the following information available:

  • Order number or customer number
  • BuildCircuit (SKU) for the part in question
  • Voltages and current settings
  • Information on any additional parts connected to your system
  • Any other pertinent details that could aid in troubleshooting

Preferred Contact Method: We prefer contact via email at Our goal is to respond within 48-72 hours of receiving your email. Please understand that delays may occur due to a high volume of emails or if your query requires extensive research.

Returns: If you require a return, please review our Returns Policy for guidance.

Limitations: Please note that BuildCircuit does not provide custom work or consultation services. While we aim to assist you to the best of our abilities, our technical support is primarily focused on suggesting products and ensuring their proper functionality.

Troubleshooting Steps: Before reaching out directly, we encourage you to check the following resources for assistance:

  1. Product Page: Visit the product page and navigate to the "Documents" section for downloadable resources such as documentation, specifications, and datasheets. You can easily locate the page by entering the SKU number in the search field.
  2. Support Forums: Our online community may offer valuable advice and solutions for your project-related queries or issues.
  3. Non-BuildCircuit Products: For products not manufactured by BuildCircuit, we recommend seeking support from the manufacturer's website or technical support. If you're unable to locate the manufacturer's support, feel free to email us, and we'll assist you in finding the right resources.

We apologize for any inconvenience you may be experiencing and assure you that we are committed to resolving your technical queries efficiently. Thank you for choosing BuildCircuit.

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